Refund policy

EU customers: statutory right of withdrawal
If you are a consumer in the EU, you may withdraw from an eligible online purchase without giving a reason. You may request cancellation before delivery, or exercise your withdrawal right within 14 days after the last item in your order is delivered. If the final day falls on a weekend or holiday, the period is extended where applicable. To submit a request, sign in to your account and choose Cancel items or Return items for the order: https://shopify.com/22939463/account. You can also contact us at info@opallightning.com. The return address is Opal Lightning Pty Ltd, James Bush, PO Box 1051, Bentley, Western Australia 6983, Australia. PHONE: 0439 998 134.

We can provide packing and return instructions after your request. The postal return address is listed above. The customer pays the direct cost of return postage where permitted by applicable law.  We strongly recommend tracked, insured return postage because of the opal’s value.    

For EU withdrawal requests, we will issue any refund due within 14 days of receiving your withdrawal request, subject to any right under applicable law to wait until we receive the returned item or evidence that it has been sent back. Any reduction for loss of value caused by handling beyond what is necessary to inspect the opal will be assessed in accordance with applicable law. Your statutory rights are not limited by our voluntary guarantee below.

Return and refund policy

Your rights under consumer law
If an item is faulty, not as described, or otherwise gives you a remedy under a law that applies to your purchase, contact us at info@opallightning.com. We will assess and provide the remedy required by applicable law. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Our voluntary 14-day money-back guarantee
Separately from your legal rights, you may contact us within 14 days after receiving your opal if you are unhappy with it. To qualify under this voluntary guarantee, the opal must be returned undamaged and in its original condition. These conditions apply only to the voluntary guarantee, not to a claim under applicable consumer law.

How to request a return
Email info@opallightning.com with your order number and details of your request. We will provide packing and return instructions. Returns should be sent to: Opal Lightning, James Bush, PO BOX 1051, BENTLEY, WESTERN AUSTRALIA 6983, AUSTRALIA. We recommend contacting us before sending a valuable item so we can help identify and handle your parcel securely. This does not restrict any right you have under applicable law.  For a return under our voluntary guarantee, you pay return postage. Because opals are valuable, we recommend a tracked, insured service. If a return concerns a faulty or misdescribed item, we will handle return costs as required by applicable law.

Refunds
We will confirm the outcome after assessing your request and, where relevant, the returned item. Approved refunds will be made to the original payment method unless applicable law requires otherwise. The time for funds to appear can depend on your payment provider. Any refund or other remedy required by applicable law will be provided within the time required by that law.